Razer Gold Twitch Problem | Razer Insider

Razer Gold Twitch Problem


Hello, I usually subscribe on twitch through Razer Gold, but I was surprised that it is no longer available on the Twitch platform..Is there a problem? Or has this feature been removed?
https://i.ibb.co/jzNVXzY/Untitleddddddddddddddddddddddddddd.png

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22 Replies

Any help guys?
How to solve cant access my old number and dont have any back up codes ..
Thats Thats why i cant use my balance on gold pin
bulate_1228
How to solve cant access my old number and dont have any back up codes ..


Unfortunately I don't know
I am very surprised! there has been no response from the razer support team!
I have a large amount of money in my gold razer account, so I ask razer support team to clarify once again the reason for the absence of this feature on the Twitch platform although it has been around for a long time
Userlevel 4
Yikes! That for me was a future valuable selling point for razer gold, as I spend a lot of time on twitch
Userlevel 7
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SNOOP99
Hello, I usually subscribe on twitch through Razer Gold, but I was surprised that it is no longer available on the Twitch platform..Is there a problem? Or has this feature been removed?
https://i.ibb.co/jzNVXzY/Untitleddddddddddddddddddddddddddd.png

Hi @SNOOP99,
We are extremely sorry for the unfortunate situation on this matter.
I will try to check on this issues with someone to make Razer Gold visible to be able to select and make payment.
Razer Gold option is gone on twitch and i cant sub to anyone rn please fix
Userlevel 7
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Hi Everyone,
The payment on Twitch subscription is handled by Xsolla.

Unfortunately Razer Gold is temporarily not available as the payment method on Twitch for technical reasons. Currently there is no ETA on when Razer Gold payments will be available again.
xCryptik
Hi Everyone,
The payment on Twitch subscription is handled by Xsolla.

Unfortunately Razer Gold is temporarily not available as the payment method on Twitch for technical reasons. Currently there is no ETA on when Razer Gold payments will be available again.
uh twitch razorg vanished from twitch halp
xCryptik
Hi Everyone,
The payment on Twitch subscription is handled by Xsolla.

Unfortunately Razer Gold is temporarily not available as the payment method on Twitch for technical reasons. Currently there is no ETA on when Razer Gold payments will be available again.


Could I further inquire regarding this? It has been nearly a month, the length of most Twitch subscriptions, meaning that most people using Razer Gold as their sole method to purchase subscriptions are left in the dark right now. Hopefully, there has been further progress regarding this technical issue. Thanks.
Userlevel 7
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Strata69
Could I further inquire regarding this? It has been nearly a month, the length of most Twitch subscriptions, meaning that most people using Razer Gold as their sole method to purchase subscriptions are left in the dark right now. Hopefully, there has been further progress regarding this technical issue. Thanks.

Hi @Strata69,
Sure.
I'm still checking with Xsolla as well since I'm one of the people using Razer Gold to support streamers too.
Unfortunately, I'm unable to provide you any details on the progress as well.
Meanwhile, you should be able to purchase subscription using other method provided by Xsolla on the platform.
i have this issue as well since 2 months ago.
i have this issue as well since 2 months ago.
xCryptik
Hi @Strata69,
Sure.
I'm still checking with Xsolla as well since I'm one of the people using Razer Gold to support streamers too.
Unfortunately, I'm unable to provide you any details on the progress as well.
Meanwhile, you should be able to purchase subscription using other method provided by Xsolla on the platform.

Well, I tried reaching out to Xsolla's live chat as well as helpline and they both were dead ends 😞
Thanks for your help, though!
and now it's already September first, any news?
SNOOP99
I am very surprised! there has been no response from the razer support team!
I have a large amount of money in my gold razer account, so I ask razer support team to clarify once again the reason for the absence of this feature on the Twitch platform although it has been around for a long time

Same here I am also finding why.
The issue is still not resolved now.
even now it isint solved xd
Still waiting.
still waitinggggggggggg