Hi, I lost access to my old phone number which is linked to my Razer ID 2FA. I also don't have my backup codes. I can't log in to my account because every method leads back to my old phone number. I am the original owner of the account and I can provide any necessary proof (receipts, hardware serial numbers etc.) to verify my identity. Please help me reset my 2FA or update my phone number
Question
Razer ID Recovery: Lost 2FA Phone Number and Backup Codes
This topic has been closed for replies.
- Razer Support
Hello there,
I suggest submitting a ticket to our Razer Gold Team at https://gold.razer.com/ticket-inbox/submit since they are our dedicated team that can help you with your concern today. They will be very happy to assist you. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.
*Thread locked to curb conversation to PM.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.