recharge problems

Does anyone know how I can do if the technical support service only responds to me with a copy & paste of a default text? It gives me an error when I want to charge 5 different cards and 2 different Paypal, it is obvious that there is an error somewhere, before it let me but now it gives me an error and I have sought help from support sent tickets but they do not solve anything or they say no they can do anything. Razer Gold