Please note that Razer Insider does not have support for your preferred language. I can only communicate in English. Please post your inquiry or concern in English across all boards and continue to communicate in English going forward.
If you already have an existing ticket, get back to me with the case number via PM, and I will coordinate with the relevant team for an update.
Alternatively, you can contact our Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. Thank you!