Transaction failed

Fighter25
Hello everyone, I'm trying to reload my account with my visa card but that's always gives me the error [ Transaction failed ] even though I have reload it with the same visa last Monday and I didn't have any problem, any help?

Hi Fighter25, Kindly submit a ticket to Razer Gold Team by clicking the link below: https://gold.razer.com/ticket-inbox/submit

xCryptik
Hi Fighter25, Kindly submit a ticket to Razer Gold Team by clicking the link below: https://gold.razer.com/ticket-inbox/submit

Thank you for responding, Actually that's what I did at the same time I posted this thread but I thought maybe there's a technical problem or somebody else have the same issue after I called my bank customer servers and did another payment on other website and it's was perfectly fine. Another question, Is the support not available on the chat as I saw there https://gold.razer.com/help?section=0

Fighter25
Thank you for responding, Actually that's what I did at the same time I posted this thread but I thought maybe there's a technical problem or somebody else have the same issue after I called my bank customer servers and did another payment on other website and it's was perfectly fine. Another question, Is the support not available on the chat as I saw there https://gold.razer.com/help?section=0

Hi Fighter25, The Chat Now is also available based on the availability time stated.

xCryptik
Hi Fighter25, The Chat Now is also available based on the availability time stated.

I got you, but it's now around 7:25 PM and I still can't access the chat, as there's no link on there.

Fighter25
I got you, but it's now around 7:25 PM and I still can't access the chat, as there's no link on there.

Hi Fighter25, It should be on the right side of your browser.

xCryptik
Hi Fighter25, It should be on the right side of your browser.

Lol, thank you.