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Question

Two-Factor Authentication

  • August 16, 2024
  • 3 replies
  • 113 views
C

There is two-factor authentication on my account, which I don't even remember when it add. I can't find which application I'm using. It did not ask for a code when logging into the account or loading the balance, but it not continues the process because it asked for a code during the purchase phase.

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    3 Replies

    C

    There is two-factor authentication on my account, which I don't even remember when it add. I can't find which application I'm using. It did not ask for a code when logging into the account or loading the balance, but it not continues the process because it asked for a code during the purchase phase.

     

    I'm so tired of waiting. You can help me transfer the balance in my account to another account. Or if you can see which application I have enabled two-factor authentication with, you can let me know. I can send you the transaction numbers of the razer gold pins I bought today.

    C

    @Razer.Aero 

      Razer.Aero
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      • Razer.AeroRazer Support
      • Razer Support
      • August 17, 2024

      Hi CrimsonRedurbanside622,

      Our Razer Gold support team has successfully reset your account OTP, and your case has been resolved. Feel free to reach out if you need help in the future. Take care for now!

      ​​​​​​​*Thread locked to curb conversation to PM.

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