Updated account and now Silver is gone | Razer Insider

Updated account and now Silver is gone

  • 29 November 2019
  • 2 replies
  • 10 views

So I'm sure this is me just being a noob, but I had earned quite a bit of silver and when I logged in today I was prompted to update my account. So I do it and it seems that has erased all my previous silver earned?

Am I missing something because it seems like I'm getting screwed?

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2 Replies

Userlevel 7
Jettisawn
So I'm sure this is me just being a noob, but I had earned quite a bit of silver and when I logged in today I was prompted to update my account. So I do it and it seems that has erased all my previous silver earned?

Am I missing something because it seems like I'm getting screwed?

Hi Jettisawn,
Razer Silver earned within a single month will expire after 12 months at the end of the month.

If the prompt to update your account is the one affecting your Razer Silver to get erased, kindly submit an inquiry ticket to Razer Gold Support Team by clicking the link below.
https://gold.razer.com/ticket-inbox/submit
Well, that sucks. Thanks for the information.