Why am I not receiving a code even though my number is correct?

More details?

Hi Enafejoy,

I understand that you're not receiving the OTP to authenticate your login. For Razer Gold account issues, kindly  submit a ticket or contact our Razer Gold Team via Live Chat. Make sure you provide the necessary details below so they can verify your account and reset your 2FA.

1. Old and current email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:

If you require further assistance, send me a PM your case ID number so I can inform the assigned team. All the best!

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