Zero Razer Gold after Successful Direct Top Up | Razer Insider
Question

Zero Razer Gold after Successful Direct Top Up

  • 24 May 2023
  • 2 replies
  • 29 views
CyanProcessbusbest740

Hi. I have still zero razer gold after more than 12 hours of successful Top Up.

 

Can someone help me on this? Thanks!

2 Replies

Razer.Zionzedd
Userlevel 7

Hi CyanProcessbusbest740, 

I understand you're experiencing delays with your Razer Gold Top-up, Razer has a dedicated team handling all Razer Gold and Silver-related concerns. You can reach them through this link: https://gold.razer.com/ticket-inbox/submit. If you already have an existing support ticket, please let me know by responding to my message so I can coordinate with the team for an update. 

S

Hey Cyan, did you pay in crypto and did you ever get your refund? I had the same issue and I gave them proof that I paid and proof that I never got a refund on the blockchain and they keep trying to close my ticket without paying me or giving me my gold. I’m starting to thing somebody on the support team is pocketing the crypto for themselves. I filed a complaint with the Better Business Bureau and if you still haven’t gotten your money I’d suggest you do the same. It doesn’t take long. If enough of us come out and show what’s happening somebody will fix the issue and figure out what is going on. The Better Business Bureau has a ton of pull as well, so if enough people file complaints about having the same issue, the bureau will launch a more detailed investigation and the higher ups in the company will have to take notice. It’s been 42 days since my purchase date and I haven’t received a refund or the Gold I ordered.

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