The mouse was working absolutely fine tille 3 hours ago when I put my device to sleep. when I turned it back on the mouse wasnt detecting so i tried reconnecting it. afterwords the led on the scroll wheen is blinking green and all other light zones are doing the default rainbow pattern. Windows AND Synapse 3 cannot detect the mouse, there is no cursor movement. the only activity is the lights. I have tried on multiple devices the outcome stays the same
All sounds nice but still does not work. Took the mouse and went to do a fresh new install on a desktop with no razer software and still getting the same issue. Any other suggestions?
I contacted support through reddit , here is the message that helped me the most :
Let's try a different approach. We will remove all the drivers and related files needed by the Razer Basilisk V3 using a removal tool and reinstall them. Please carefully follow the steps below:
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Uninstall ALL Razer programs and apps, then restart the computer.
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Delete all Razer folders, which you can find in C:\Program Files(x86) and C:\Program Data. The Program Data folder is set to hide by default, so you might need to change the folder option first.
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Download the manual installer for Razer Synapse 3 here, but do not install it yet.
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Run this deriver cleaner. Then unplug the Razer Basilisk V3. Then restart your computer to uninstall the drivers completely.
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Reinstall Razer Synapse 3, DO NOT include the other modules (Chroma Connect, Chroma Studio, Cortex), then replug the Razer Basilisk V3 (with the cable) into your computer, and wait for a while, let the Synapse update the drivers automatically.
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Restart your computer again. Then, test the Razer Basilisk V3.
It happend the same for me, how can I solve the problem?
Disconnect the mouse, Delete absolutely all Razer software, run the Razer driver cleaner software, update windows (if possible), restart device, reconnect mouse... That worked 4 me
Exactly the same issue here, since 2 days ago.
Working fine → went black → reconnected and rainbow pattern plus flashing green wheel. Nothing works.
Any updates on this topic? Could you fix it?
theres is alot people with the same problem i even bought a new dongle and nothing. Razer didnt even respond to you. What a disgrace this company is. Real evil they only thnk about money. Razer is Trash.
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