Can't install Synapse 3 | Razer Insider

Can't install Synapse 3

  • 8 January 2019
  • 4 replies
  • 76 views

Hello all,

I have a Naga 2014 that I have loved for years. It bit the dust the other day so I purchased the Naga Trinity as replacement. Synapse 2 wasn't recognizing it, so I figured I needed to upgrade to Synapse 3.

I downloaded the installer, but when it begins to launch, It gets as far as showing a menu screen for about a second then it disappears. The taskbar icon for the installer is still there at the bottom of the screen, it's just the actual window is gone.

Has anyone seen a problem like this? and does anyone have any suggestions on how to proceed? Sorry if this has been posted, I searched, but did not find.

thanks.

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4 Replies

Userlevel 7
Hey @radioShadowpulse477, please reinstall Microsoft .NET Framework as that usually does the trick. Feel free to drop a PM should you need further assistance.
Make sure that Synapse 2 is uninstalled, if the issue continues after that ill leave it to staff to reply cos iv got no idea!

Good Luck with the Fix!

(Don't forget there is a Live Chat which will allow you to speak directly with Razer Customer Support: https://support.razer.com/live-chat)
Hi, thanks for the reply.
I have tried launching as admin, but it doesn't resolve the issue. Also, I disabled the virus protection and firewall, but also no luck.

Here's a thing: I just tried installing again and took a screen grab of the installer window before it disappeared. I noticed that the window is actually there, just invisible. So I clicked where the "install" button is, and it actually installed!

Now a new problem. I launch the Razer Synapse app and I once again get a totally transparent window. It's like it's actually there, but now it doesn't even flash up like it launched.

So I have it installed, but can't interact with it at all.

Any ideas?

Thanks
Have you tried to launch the application as an admin?

Also make sure that the system security and firewall isn't blocking anything.