Microphone issue with USB headset on PS4 (Kraken 7.1 Chroma) | Razer Insider

Microphone issue with USB headset on PS4 (Kraken 7.1 Chroma)

  • 10 August 2021
  • 1 reply

I have an issue with my USB Headset (Razer Kraken 7.1 Chroma) on my PS4

The issue is that my microphone (built into the usb headset) gets disconnected repetedly. I get a "no microphone you can use" notification followed by a "microphone changed to headset connected to controller" notification. So everytime it happens I have to go to audio devices in settings and change the input device to my USB headset which is very annoying.

I know that my headset work fine in all other devices like my PC so its not the headset and I know its not the usb port of my PS4 because the output device doesnt change an my audio never cuts off. Small detail is that I have to turn off the "automatically switch output device" in audio devices setting because if not off when the microphone gets disconneted so does the output audio.

One post I found said that the controllers drivers were outdated but the person didnt have an original Dualshock 4 like I have. I haven't found a way to update PS4 controller drivers.
If anyone knows about this issue i would appreciate any info.

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Userlevel 4
Please send me the serial number of your headset via PM. I'll be needing it to verify its model and look into firmware-related solutions. Let's continue from there.

I'll lock this thread now.