Naga trinity: side panel and lights turning off | Razer Insider
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Hello,



I have a brand-new Naga Trinity with the 12-button configuration. The side panel keep turning off while playing World of Warcraft, its stays off for a few seconds before it turns back on. I can still use the basic mouse functionality during this.



Things I have tried:



  • Polling rate to 500.

  • Changed power management of the mouse/usb-hubs in the device manager so the computer can't turn it off

  • Other usb port.

  • Remove the side panel and clean the contact points.





Current situation:



  • Windows 10

  • Razer synapse Version 3.4.115.10915





Thank you for the help and if more information is needed I would like to hear this.