not detecting devices | Razer Insider

not detecting devices

  • 13 February 2020
  • 1 reply

Sudenly my razer Synapse doesnt detect neither my mouse nor my keyboard . I tried reaplying the serial number to register the item but it says unknown. Been using synapse without issue for 4 years with same products.i tried reinstalling and trying different ports for my devices but no change so far.

Edit: i managed to register my mouse , but it still wont appear on razer synapse

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1 Reply

Userlevel 7
Please check how the devices appear on the Device Manager and send over screenshots via PM. By the way, are you on Windows or Mac?