Razer Basilisk V3 wired mouse not working all of a sudden, windows will play connected and disconnected sound | Razer Insider
Question

Razer Basilisk V3 wired mouse not working all of a sudden, windows will play connected and disconnected sound

  • 15 May 2024
  • 1 reply
  • 78 views

So my  basilisk v3 wired all of a sudden isn’t working. It was fine last week, it was fine just a few days back.

All of a sudden, my house seemed to lose connection with my PC and windows started to play the chime in when connected and chime off when device disconnected repeatedly.

Tried:
1. Updated drivers, from Synapse, to ASUS Armory crate update and even up to...2.
2. Updated from Windows 10 to 11.
3. Uninstalled synapse
4. Tried on laptop, still no go.

I’ve did everything software possible to update my PC from what I know. 

However, the problem persists. Even from a fresh restart or shut down, when the mouse is plugged in. Windows cant find it, because it can’t keep a stable connection to it. It keeps disconnecting and connecting endlessly. 

What’s this issue that for some reason others are experiencing similar or the same problem?????? This should be fixed or a hot fix of sort needs to be done or I don’t know. Is it a driver issue of the mouse? Hardware issue from what I’m seeing but how????


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1 Reply

Userlevel 2

Hey, @Deltafrost117!

 

Try it on a different computer. You can also update its firmware. If that didn’t work then you can send me a PM along with your mouse’s serial number so I can check for other workarounds.

 

*Thread locked to curb conversation to PM.