Razer Kiyo stopped working and flickering | Razer Insider
Skip to main content

Hello everyone,

I bought a Razer Kiyo (Model RZ19-0232) 15 months ago and have been using it daily for work meetings. The camera is typically on for about 15-30 minutes per meeting, and rarely exceeds an hour.

Today, during a call, I decided to turn on the ring light as usual. It turned on normally, but after a few minutes, it started flickering. When I tried to turn off the light, it wouldn't turn off, and the camera went off as well.

I disconnected and reconnected the USB cable, and the camera was recognized by Zoom. However, when I tried to select it and turn it on, it started flickering again and showed no video image.

Now, my computer doesn't recognize the camera at all. I've tried different USB ports and left it disconnected for a while before reconnecting. I am using a Mac with an Intel chip, connected through an Apple Multiport adapter.

It seems the camera has become completely unusable after just 15 months of use. Any ideas on what's happening?

first, Check for Firmware Updates otherwise Reinstall Drivers and Software. These steps may help you

 Thanks,  webDeepCerisehead149.

I tried updating the firmware but it’s not possible. Note in the screenshot that the UPDATE button is disabled.

It sends me to Razer support (https://mysupport.razer.com/app/answers/detail/a_id/3558)

 

I installed the software that was in support. When I opened the camera it started flickering and stopped working. After that the laptop stopped recognizing the camera.

 

Any clue?

Same issue here.. Any solution for this?

Reply


CookiesCookie settings