Razer Kiyo stopped working and flickering | Razer Insider
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Razer Kiyo stopped working and flickering

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Hello everyone,

I bought a Razer Kiyo (Model RZ19-0232) 15 months ago and have been using it daily for work meetings. The camera is typically on for about 15-30 minutes per meeting, and rarely exceeds an hour.

Today, during a call, I decided to turn on the ring light as usual. It turned on normally, but after a few minutes, it started flickering. When I tried to turn off the light, it wouldn't turn off, and the camera went off as well.

I disconnected and reconnected the USB cable, and the camera was recognized by Zoom. However, when I tried to select it and turn it on, it started flickering again and showed no video image.

Now, my computer doesn't recognize the camera at all. I've tried different USB ports and left it disconnected for a while before reconnecting. I am using a Mac with an Intel chip, connected through an Apple Multiport adapter.

It seems the camera has become completely unusable after just 15 months of use. Any ideas on what's happening?

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    3 people like this
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      EVERTONRB88
    • T
      thinkCoyoteBrownlab244
    • N
      n0tEvil
    Did this topic help you find an answer to your question?

    8 Replies

    webDeepCerisehead149

    first, Check for Firmware Updates otherwise Reinstall Drivers and Software. These steps may help you

    O

     Thanks,  webDeepCerisehead149.

    I tried updating the firmware but it’s not possible. Note in the screenshot that the UPDATE button is disabled.

    It sends me to Razer support (https://mysupport.razer.com/app/answers/detail/a_id/3558)

     

    I installed the software that was in support. When I opened the camera it started flickering and stopped working. After that the laptop stopped recognizing the camera.

     

    Any clue?

    02SirMox14
    • 02SirMox14
    • Insider Mini
    • 7 replies
    • August 23, 2024

    Same issue here.. Any solution for this?

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    • IanDB
    • Insider Mini
    • 1 reply
    • December 3, 2024

    Also have the same problem - on a Mac mini

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    • ErisHive
    • Insider Mini
    • 1 reply
    • March 3, 2025

    I ran into this issue, also the camera makes a static noise if you put you ear next to it, it doesn't work, windows or mac doesn't recognize the device anymore.

    As of the posting of this comment, no solution has been found.

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    1 person likes this
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      EVERTONRB88
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    • EVERTONRB88
    • Insider Mini
    • 1 reply
    • March 17, 2025

    I’m also having the same problem. Neither mac nor windows recognize the camera, and it just keeps flickering. When using razer synapse, I can see my razer kiyo until I click on it, and then the app freezes up and the camera disappears.

    PurpleNavyzonepoly371

    i have the same problem, i have tried reinstalling, drivers, uptading firmware, reinstalling synapse and nothing

     

    Fujoshky
    • Fujoshky
    • Insider Mini
    • 1 reply
    • March 21, 2025

    Exact same issue here.

    Reply


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