Razer warranty is nuts!! | Razer Insider

Razer warranty is nuts!!

  • 9 January 2019
  • 1 reply
  • 67 views

I bought the Razer phone last Christmas on eBay. I registered it right away on Razer site and have a screenshot saying it's covetco for 2 years.
My charging port is not working so I contacted CS who said I was not covered on my earrwarr due to the phone not sold by their designated sellers.
Simply put, Razer phones have no warranty! The seller has the warranty! Why can't they use EMEI numbers to confirn the phone is legit?
Piece of nonsense! They never even offered to charge me for a repair. No more Razer phones for me. Back to Samsung!

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1 Reply

Userlevel 7
This is from our Warranty Policy.

Why does Razer require a valid Proof of Purchase?

Razer must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized seller of Razer Products.

Products purchased from non-authorized dealers are often used counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a Limited Warranty on Products not purchased from an authorized dealer or ones that are outside the Limited Warranty period. If you have purchased the Product from an unauthorized dealer, all support and Limited Warranty issues should be directed to that dealer.

Razer has these policies in place to protect both our valued customers and resellers.

Do send me a PM with your case number so I can review what transpired during your interaction with our Support Team. I cannot guarantee an out of warranty repair yet but I'll run this through our Warranty Team. *Consider this thread locked.