Synapse 3 is not installed | Razer Insider
Question

Synapse 3 is not installed

  • 9 March 2024
  • 3 replies
  • 76 views

Good afternoon, when you run the synapse 3 installer, the command line opens, immediately disappears and that's it, before that synapse 3 worked for me, but after it stopped working, it just didn't start, I decided to reinstall it, but all in vainūüė•ūüė™


3 Replies

Good afternoon, when you run the synapse 3 installer, the command line opens, immediately disappears and that's it, before that synapse 3 worked for me, but after it stopped working, it just didn't start, I decided to reinstall it, but all in vainūüė•ūüė™

Hi, I have the same issue even with the new Version RazerSynapseInstaller_v1.17.0.597.

 

i got problem with instaling SYNAPSE 3 - every time i got error 142

below all my instal info:

[03/17/2024 08:30:13] Success    Setup started: C:\Windows\Installer\Razer\Installer\1706833518hOMbCUO9RazerAppEngineSetup-v4.0.272.exe
[03/17/2024 08:30:13] Notice    Setup engine version: 4.0.272.0
[03/17/2024 08:30:13] Notice    Product: RazerAppEngine, version 4.0.272
[03/17/2024 08:30:13] Success    Language set: Primary = 21, Secondary = 1
[03/17/2024 08:30:13] Success    Verify archive integrity
[03/17/2024 08:30:13] Skipped    Date expiration check
[03/17/2024 08:30:13] Skipped    Uses expiration check
[03/17/2024 08:30:13] Success    System requirements check
[03/17/2024 08:30:13] Success    Load plugin: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\IRZip.lmd
[03/17/2024 08:30:13] Success    Load plugin: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\Wow64.lmd
[03/17/2024 08:30:13] Success    Include script: _SUF70_Global_Functions.lua
[03/17/2024 08:30:13] Notice    Start project event: Global Functions
[03/17/2024 08:30:13] Success    Run project event: Global Functions
[03/17/2024 08:30:13] Notice    Start project event: On Startup
[03/17/2024 08:30:13] info     OnStartup() --- START
[03/17/2024 08:30:13] info     LogStartupInfo() --- START
[03/17/2024 08:30:13] info     ParseCmdlineForSilentMode() --- START
[03/17/2024 08:30:13] info         ParseCmdlineForSilentMode arg: 1, : C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\irsetup.exe
[03/17/2024 08:30:13] info         ParseCmdlineForSilentMode arg: 2, : /S
[03/17/2024 08:30:13] info         ParseCmdlineForSilentMode arg: 3, : __IRCT:1
[03/17/2024 08:30:13] info     ParseCmdlineForSilentMode() --- END
[03/17/2024 08:30:13] info     GetOSInfo() --- START
[03/17/2024 08:30:13] info     GetOSName:Windows 10
[03/17/2024 08:30:13] info     OS Version:10.0.22631
[03/17/2024 08:30:13] info     Is64Bit:True
[03/17/2024 08:30:13] info     GetOSInfo() --- END
[03/17/2024 08:30:13] info         gEnvironment: PRODUCTION
[03/17/2024 08:30:13] info         gIsProductionBuild: True
[03/17/2024 08:30:13] info         gIsProductInstaller: False
[03/17/2024 08:30:13] info         gIsUpgradeInstaller: False
[03/17/2024 08:30:13] info         gIncludeExtraChromaApp: False
[03/17/2024 08:30:13] info         AppFolder: C:\Program Files\Razer\RazerAppEngine Setup
[03/17/2024 08:30:13] info         StartProgramsFolderCommon: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[03/17/2024 08:30:13] info         ProgramFilesFolder: C:\Program Files (x86)
[03/17/2024 08:30:13] info         ProgramFilesFolder64: C:\Program Files
[03/17/2024 08:30:13] info         ApplicationDataFolderCommon: C:\ProgramData
[03/17/2024 08:30:13] info         ApplicationDataFolder: C:\Users\madfa\AppData\Roaming
[03/17/2024 08:30:13] info         AppShortcutFolderName: 
[03/17/2024 08:30:13] info         MyDocumentsFolder: C:\Users\madfa\Documents
[03/17/2024 08:30:13] info         CommonDocumentsFolder: C:\Users\Public\Documents
[03/17/2024 08:30:13] info         DesktopFolder: C:\Users\madfa\Desktop
[03/17/2024 08:30:13] info         DesktopFolderCommon: C:\Users\Public\Desktop
[03/17/2024 08:30:13] info         TempFolder: C:\Users\madfa\AppData\Local\Temp
[03/17/2024 08:30:13] info         TempLaunchFolder: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0
[03/17/2024 08:30:13] info         gInstallDir: C:\Program Files\Razer\RazerAppEngine Setup
[03/17/2024 08:30:13] info         gInstallDataDir: C:\ProgramData\Razer\RazerAppEngine
[03/17/2024 08:30:13] info         ProductName: RazerAppEngine
[03/17/2024 08:30:13] info         gProductName: RazerAppEngine
[03/17/2024 08:30:13] info         gDisplayName: RazerAppEngine
[03/17/2024 08:30:13] info         gDisplayShortcutName: RazerAppEngine
[03/17/2024 08:30:13] info         gRazerAppEngine: RazerAppEngine
[03/17/2024 08:30:13] info         gRazerAppEngineExe: RazerAppEngine.exe
[03/17/2024 08:30:13] info         gRazerAppEnginePathExe: C:\Program Files\Razer\RazerAppEngine\RazerAppEngine.exe
[03/17/2024 08:30:13] info         gApplicationHost: 
[03/17/2024 08:30:13] info         gRazerAppEngineExeCmdline: --url-params=apps=
[03/17/2024 08:30:13] info         gRazerAppEngineExeAutoStart: "C:\Program Files\Razer\RazerAppEngine\RazerAppEngine.exe" --url-params=apps=
[03/17/2024 08:30:13] info         gRazerAppEngineExeAutoStartHidden: "C:\Program Files\Razer\RazerAppEngine\RazerAppEngine.exe" --url-params=apps= --launch-force-hidden=
[03/17/2024 08:30:13] info         gElevationServiceVersion: 1.1.0.0
[03/17/2024 08:30:13] info         gRazerAppEngineExeDir: C:\Program Files\Razer\RazerAppEngine
[03/17/2024 08:30:13] info         gStartMenuFolder: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Razer
[03/17/2024 08:30:13] info         user_info.IsAdmin: True
[03/17/2024 08:30:13] info         LaunchUserName: madfa
[03/17/2024 08:30:13] info         LaunchUserApplicationDataFolder: C:\Users\madfa\AppData\Roaming
[03/17/2024 08:30:13] info         SHF_APPLICATIONDATA_LOCAL: C:\Users\madfa\AppData\Local
[03/17/2024 08:30:13] info         gAppDataLocal: C:\Users\madfa\AppData\Local
[03/17/2024 08:30:13] info         gWebCacheDir : C:\Users\madfa\AppData\Local\Razer\RazerAppEngine
[03/17/2024 08:30:13] info         InstallerType from setup_const.ini: Normal
[03/17/2024 08:30:13] info         gUseLWIUninstall : False
[03/17/2024 08:30:13] info         gHostIP: 52.77.9.98
[03/17/2024 08:30:13] info         gAddIPToHost: False
[03/17/2024 08:30:13] info         gAppEngineVersion: 4.0.272
[03/17/2024 08:30:13] info         gProductVersion: 4.0.272
[03/17/2024 08:30:13] info         gWebAppDir: C:\Users\madfa\AppData\Local\Razer\RazerAppEngine\User Data\Apps
[03/17/2024 08:30:13] info         UninstallSynapse3 from setup_const.ini: 0
[03/17/2024 08:30:13] info         gUninstallSynapse3: False
[03/17/2024 08:30:13] info         gInstallWebAppCache: False
[03/17/2024 08:30:13] info         WebInstaller from setup_const.ini: 0
[03/17/2024 08:30:13] info         gIsProductWebInstaller: False
[03/17/2024 08:30:13] info         gAddGMS3Dependencies: False
[03/17/2024 08:30:13] info         gAddSynapse3DriversDependencies: False
[03/17/2024 08:30:13] info         gUninstallOldRzAppEngine: False
[03/17/2024 08:30:13] info         gDisableLWIForDriverInstallation: False
[03/17/2024 08:30:13] info     IsSystemMode_NotReliable() --- START
[03/17/2024 08:30:13] info         LaunchUserName: madfa
[03/17/2024 08:30:13] info         IsSystemMode_NotReliable result: False
[03/17/2024 08:30:13] info     IsSystemMode_NotReliable() --- END
[03/17/2024 08:30:13] info     ParseCmdlineForAppDataDir() --- START
[03/17/2024 08:30:13] info         ParseCmdlineForAppDataDir arg: 1, : C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\irsetup.exe
[03/17/2024 08:30:13] info         ParseCmdlineForAppDataDir arg: 2, : /S
[03/17/2024 08:30:13] info         ParseCmdlineForAppDataDir arg: 3, : __IRCT:1
[03/17/2024 08:30:13] info     ParseCmdlineForAppDataDir() --- END
[03/17/2024 08:30:13] info     ParseCmdlineForLaunchApp() --- START
[03/17/2024 08:30:13] info         ParseCmdlineForLaunchApp arg: 1, : C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\irsetup.exe
[03/17/2024 08:30:13] info         ParseCmdlineForLaunchApp arg: 2, : /S
[03/17/2024 08:30:13] info         ParseCmdlineForLaunchApp arg: 3, : __IRCT:1
[03/17/2024 08:30:13] info     ParseCmdlineForLaunchApp() --- END
[03/17/2024 08:30:13] info     ParseCmdlineForSkipSameVersion() --- START
[03/17/2024 08:30:13] info         ParseCmdlineForSkipSameVersion arg: 1, : C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\irsetup.exe
[03/17/2024 08:30:13] info         ParseCmdlineForSkipSameVersion arg: 2, : /S
[03/17/2024 08:30:13] info         ParseCmdlineForSkipSameVersion arg: 3, : __IRCT:1
[03/17/2024 08:30:13] info     ParseCmdlineForSkipSameVersion() --- END
[03/17/2024 08:30:13] info     ParseCmdlineForMigrateRzAppEngine() --- START
[03/17/2024 08:30:13] info         ParseCmdlineForMigrateRzAppEngine arg: 1, : C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\irsetup.exe
[03/17/2024 08:30:13] info         ParseCmdlineForMigrateRzAppEngine arg: 2, : /S
[03/17/2024 08:30:13] info         ParseCmdlineForMigrateRzAppEngine arg: 3, : __IRCT:1
[03/17/2024 08:30:13] info     ParseCmdlineForMigrateRzAppEngine() --- END
[03/17/2024 08:30:13] info         gLaunchApp: False
[03/17/2024 08:30:13] info         gSkipSameVersion: False
[03/17/2024 08:30:13] info         gMigrateRzAppEngine: False
[03/17/2024 08:30:13] info     LogStartupInfo() --- END
[03/17/2024 08:30:13] info     OnStartup() --- END
[03/17/2024 08:30:13] Success    Run project event: On Startup
[03/17/2024 08:30:13] Notice    Start project event: On Pre Install
[03/17/2024 08:30:13] info     OnPreInstall() --- START
[03/17/2024 08:30:13] info         gIsProductInstaller: False
[03/17/2024 08:30:13] info         gIsUpgradeInstaller: False
[03/17/2024 08:30:13] info     Is_Install_RazerAppEngine() --- START
[03/17/2024 08:30:13] info         gAppEngineVersion: 4.0.272
[03/17/2024 08:30:13] info         key: Software\Razer\RazerAppEngine
[03/17/2024 08:30:13] info     DoesRegistryNameExists() --- START
[03/17/2024 08:30:13] info         DoesRegistryNameExists mainKey: 3 (HKEY_LOCAL_MACHINE), subKey: Software\Razer\RazerAppEngine, nameToSearch: version
[03/17/2024 08:30:13] info         DoesRegistryNameExists mainKey: 3 (HKEY_LOCAL_MACHINE), subKey: Software\Razer\RazerAppEngine, key not exists
[03/17/2024 08:30:13] info         DoesRegistryNameExists result: False
[03/17/2024 08:30:13] info     DoesRegistryNameExists() --- END
[03/17/2024 08:30:13] info         HKEY_LOCAL_MACHINE, key: Software\Razer\RazerAppEngine, currentValue: 
[03/17/2024 08:30:13] info         no version detected. going to install ...
[03/17/2024 08:30:13] info         return install: True
[03/17/2024 08:30:13] info     Is_Install_RazerAppEngine() --- END
[03/17/2024 08:30:13] info         gInstallRazerAppEngine: True
[03/17/2024 08:30:13] info         RazerAppEngine Installer detected
[03/17/2024 08:30:13] info     StopService() --- START
[03/17/2024 08:30:13] info         serviceName: razer_elevation_service
[03/17/2024 08:30:13] info         serviceDisplayName: Razer Elevation Service
[03/17/2024 08:30:13] info         Service status is 0, SERVICE_NOT_FOUND
[03/17/2024 08:30:13] info          Service not found
[03/17/2024 08:30:13] info     OnPreInstall() --- END
[03/17/2024 08:30:13] Success    Run project event: On Pre Install
[03/17/2024 08:30:13] Success    Free space check on drive: C:\
[03/17/2024 08:30:13] Success    Set uninstall data folder: C:\WINDOWS\Installer\Razer\RazerAppEngine
[03/17/2024 08:30:13] Success    Set uninstall config file name: C:\WINDOWS\Installer\Razer\RazerAppEngine\uninstall.xml
[03/17/2024 08:30:13] Success    Uninstall config file not merging
[03/17/2024 08:30:13] Success    Create folder: C:\WINDOWS\Installer\Razer\RazerAppEngine\
[03/17/2024 08:30:13] Success    Create uninstall data folder: C:\WINDOWS\Installer\Razer\RazerAppEngine
[03/17/2024 08:30:13] Notice    Start project event: On Install Error
[03/17/2024 08:30:13] info     OnInstallError!
[03/17/2024 08:30:14] Success    Run project event: On Install Error
[03/17/2024 08:30:14] Error        Create uninstall data file: C:\WINDOWS\Installer\Razer\RazerAppEngine\uninstall.dat (142)
[03/17/2024 08:30:14] Success    Delete image file: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\IRIMG1.JPG
[03/17/2024 08:30:14] Success    Delete image file: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\IRIMG2.JPG
[03/17/2024 08:30:14] Success    Delete primer file: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\appEngine.ico
[03/17/2024 08:30:14] Success    Delete plugin file: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\IRZip.lmd
[03/17/2024 08:30:14] Success    Delete plugin file: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\Wow64.lmd
[03/17/2024 08:30:14] Notice    Exit setup process (Return code: 142)

Same issue here, been happening for over a month. Did you find a solution at all?

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