The problem is essentially just the title. I got access to the Synapse beta today, and checked to see if all of my devices are working on it. What I have is the Razer Audio mixer, and Huntsman v2, and the Naga Trinity Pro v2, all of these devices are supported so I went ahead and downloaded the beta. My keyboard and mouse are working just fine, and the new software is great! however my mixer faders and lighting are not working. All of the settings I can adjust inside of the software work just fine EXCEPT lighting controls, I just cannot get my audio levels to adjust with the faders themselves. Is this a known bug with the beta? Can I expect a fix soon or should I go back to Synapse 3 until a full release of the new Synapse?
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same for me
- Razer Support
Hi guys,
Thanks for alerting us about this. Our team would love to investigate the cause of the problem with the Razer Audio Mixer’s lighting effects on the new Razer Synapse app so that we can address the issue as soon as possible. Please follow the steps here to gather the Synapse logs and use Google Drive to share them with me. PM me the shareable link so I can access the files and forward them to the software team.
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