Chroma RGB not working correctly | Razer Insider
Skip to main content
Question

Chroma RGB not working correctly


Cthugha76

After updating to the v4 beta my Chroma RGB lights are no longer working correctly. The devices are not in sync after starting up the PC, and after turning the displays off (locking the PC) the lights don’t turn off like they used to do with Synapse 3.

Both Synapse and Chroma apps installed. I’ve synced the lighting effect but that didn’t help.

Chroma RGB devices in my setup: BlackWidow Elite, Naga Trinity, Nommo Chroma, Core X Chroma (all supported by the V4 beta)

The Chroma RGB integration with Nanoleaf also seems to be broken.

Did this topic help you find an answer to your question?

12 Replies

  • Insider Mini
  • 3 replies
  • January 7, 2024

I have a similar problem. Since I installed Chroma Beta, my mouse always resets after turning off the screens, even though I only use quick effects with a static white color. This is then always a different color when I turn my screen back on and I have to manually set it to static white again.

 

Synapse Beta 4 has been in beta testing for over a year now from what I've seen, so I'm really surprised that there are still such teething problems.


Cthugha76
  • Author
  • Insider Mini
  • 8 replies
  • January 7, 2024

Just joined the beta, and expected Synapse 4 to be nearly finished... 

I also use quick effects only, and currently with my monitors off all four Chroma devices are out-of-sync with different colors as a result. This wasn't a problem with Synapse 3.

Looks like they'll need another year or two before v4 is ready... 


  • Insider Mini
  • 3 replies
  • January 8, 2024

I will probably leave the beta now, because Synapse 3 is really stable. Beta 4 is an alpha at best and I might try it again in 3 years.


  • Insider Mini
  • 1 reply
  • January 11, 2024

I have the Beta but I hope that reverting to 3 solves my issues. My fans are not working, well 2 out of 4 are. It works on default spectrum cycling but nothing for the studio. Last night, I changed my entire set up to grey *For grieving over a favorite youtuber who is dying from cancer* and it just stopped working, after it was working all this time. I was so excited to install these fans 2 months ago when I got them, but I’ve been having issues on my computer *Pre-Built* for awhile. My MSI fans went out beforehand and it turns out it was a controller issue. But I replaced everything with Razer, in hope to never get the dreaded burn out again… but here I am.. hoping this fixes my issues. *Sigh*


DudleyDogg
  • Insider Mini
  • 3 replies
  • January 17, 2024

I have all Razer RGB chroma gear, Hub, Leviathan sound bar, Mouse pad etc, But the Beta software only can see my Mouse Pad should it not see at least the Razer RGB Hub?


VeryCrushed
  • Insider Mini
  • 3 replies
  • January 18, 2024

Issue seems to be recent, as this only started after the Open Beta started. The version from November / December worked more reliably.


DudleyDogg
  • Insider Mini
  • 3 replies
  • January 18, 2024

I was kinda excited to try it out, still seemed a little Bloaty as it created 3 or 4 services and was still well over 100megs. Then to my disappointment I it only see’s the Mouse pad LOL. 

well darn, I really started to get on this Razer RGB train, Love the sound bar, got my desk Mat and pad, all my fans are on Razer Hub., but ended up going back to SignalRGB. 

Hope they push out another update soon. 


Pruad
  • Insider Mini
  • 1 reply
  • January 18, 2024

I’m glad someone else mentioned this issue, I had this issue with the old synapse, and after a while when I updated synapse it worked fine all the lightnings turned off when I shut down my computer. 
 

but after installing Synapse Beta it broke the lightning my speaker lightning and mouse is still on after turning the computer off.

 

uninstalled the beta and installed the old Synapse but it didn’t fix it, I guess the beta one did something to the local files? 
 

please razer this bug is such pain, some people have their PC in their bedroom and having lights pulsating is not a good sleep experience.


this bug used to be active before and you fixed it with updates, now it’s back with beta somehow and uninstalling won’t fix it. 


DudleyDogg
  • Insider Mini
  • 3 replies
  • January 18, 2024

unstall everything Razer, then use free version of ccleaner to clean up registry. I would try SignalRGB thats what im using right now waiting for the Beta to work. then I will decide between the 2. my system works great with Signal


JieRuiMi
  • Insider Mini
  • 2 replies
  • September 2, 2024

My setup is a Basilisk V3 pro with a charging dock pro. The RGB pattern is set through the chroma beta. My problem is when my basilisk v3 pro idle for minutes and goes into sleep, after i wake it up, the rgb for my basilisk v3 pro is not working normally, initially i set it to wave but the wave pattern stop and left a static rgb. The wave rgb on the charging dock pro still working normally. I have to put my v3 pro on the charging dock pro to charge and take it off or restart my v3 pro or refresh the studio in chroma beta to make it return to normal wave rgb. However, if i unplug the charging dock pro, and directly connet the basilisk v3 pro to my pc through the 2.4Ghz adapter, it works normally. If i use the basic rgb pattern in the synapse 4, it works well. I think the problem is the chroma beta. Because when i first open the chroma beta after installation done, it only show the charging dock pro in the chroma studio. The basilisk v3 pro not showing. I need to refresh the studio multiple times and finally it shown in the studio. The previous synapse 3 don’t have this problem.


JieRuiMi
  • Insider Mini
  • 2 replies
  • September 2, 2024

My basilisk v3 pro and charging dock pro rgb not turnning off when screen is off or pc is either sleep or shut down in revious Synapse 3. In synapse 4, the rgb successfully turnning of when screen is off and pc is sleep. But shut down still have problem. I think this is the synapse problem, not the advanced chroma apps problem.


  • Insider Mini
  • 2 replies
  • October 1, 2024

Same here with ARGB Controller not working with the Beta since weeks.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings