How I got Blackshark V2 Pro 2020 working in Synapse Beta | Razer Insider
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How I got Blackshark V2 Pro 2020 working in Synapse Beta

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So this is what worked for me, having had issues from day 1 of getting my Blackshark v2 Pro.

The settings in Synapse 3 had no effect whatsoever on the headset. THX did not work. EQ, etc. 

Synapse Beta would not even display the headset so I was at a loss.

I MANAGED TO GET THIS WORKING IN SYNAPSE BETA.

1. UNINSTALL ALL RAZER SOFTWARE

Uninstall it all, make sure there are NO Razer software on the computer. 

2. REMOVE DRIVERS FROM DEVICE MANAGER

Go to device manager and see under Audio if the headset is there still. If it is, right click and uninstall it.

3. DELETE THESE FOLDERS FROM YOUR COMPUTER, AND EMPTY YHE RECYCLE BIN.

C:\Program Files\Razer

C:\Program Files (x86)\Razer

C:\Program Files (x86)\Razer Chroma SDK

C:\ProgramData\Razer

C:\Users\<username>\AppData\Local\Razer

C:\Users\<username>\AppData\Roaming\Synapse3

 

The underlined, italicised locations you may not have. If you do not, that is fine. 

 

4. UNPLUG YOUR HEADSET, AND ANY WIRELESS DONGLES FOR IT FROM THE COMPUTER.

This part is crucial.

5. INSTALL SYNAPSE BETA 

6. ONCE IT HAS INSTALLED AND LOADED IT, LET IT INSTALL ANY OTHER DEVICES

7. PLUG IN THE HEADSET, BY WIRELESS DONGLE PREFERRED (IF NOT WIRELESS, USE CABLE) 

8. LET IT INSTALL, AND RESTART COMPUTER.

9. IF RAZER SYNAPSE SHOWS IT AS DISCONNECTED AFTER LOADING IT AGAIN, UNPLUG THE DONGLE AND CONNECT IT AGAIN

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4 Replies

GomerPyle1
  • GomerPyle1
  • Insider Mini
  • 6 replies
  • March 15, 2024

I got my Blackshark pro 2 2023 version working by the dongle, but I can not get it to detect the headset by Bluetooth even after installing by dongle and Bluetooth, it will still only detect it by dongle. Hope they get this fixed as I see no reason why it should not be able to work since the dongle is wireless as well. On another note it also does not detect my Razer Leviathan v1 by Bluetooth either, but not sure it that one is supported or not as its on the older side. I’d also really like to know if anyone else got synapse to detect their headset while it was connected by Bluetooth only (no dongle), if so let me know thanks.

J
  • JayWahla
  • Insider Mini
  • 1 reply
  • April 6, 2024

I have the Blackshark V2 Pro 2020 and just attempted your steps @SHVTTS. However, it just keeps saying that the device is switched off and it won’t let me do anything with it. Also, the device is definitely on and plugged in -_- Soooo frustrating - it was working perfectly fine in synapse 3.0 yesterday and all of the sudden decides not to work today… I’ll probably just end up returning this and getting a different wireless headset because this is ridiculous.

GomerPyle1
  • GomerPyle1
  • Insider Mini
  • 6 replies
  • April 6, 2024

Mine works if dongle is plugged in and it shows up in synapse and if off it shows off, if on and no other device like my leviathan is on it works as intended. If connected by Bluetooth, It works but does not show at all in synapse and therefore can’t use any of the features. I also have to sometimes tell windows what source to use for the sound. On a side note,  My leviathan version 1 has never been detected by synapse but is also connected by Bluetooth only. Still have no clue why the headset is not detected by Bluetooth yet it is by the dongle. Seems like something that should be easy to fix but I guess Razer can’t be bothered to try it out themselves and fix it. 

5
  • 5panking
  • Insider Mini
  • 4 replies
  • May 3, 2024

Thx man! It worked!!!

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