Missing config interface after import of old config file on Synapse 4 | Razer Insider
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Missing config interface after import of old config file on Synapse 4


raven_sgwc

I imported the old config file to synapse 4 and now i cannot switch it and cannot change any keybinds on the mice.

 

Since the config is stored on my device, i need to delete it somehow. Does anyone know where Synapse 4 stores the config files of devices?

 

 

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4 Replies

  • Insider Mini
  • 1 reply
  • June 13, 2024

I need help contacting support via email for a complaint. Razor Gold customer service email address please 🙏 


BabblingSage

uninstall synapse 4 reinstall synapse 2 remove the old config file from the device. then unstall synapse 2 reinstall synapse 4


raven_sgwc
  • Author
  • Insider Mini
  • 5 replies
  • June 13, 2024

Already tried. As long the config file is on the pc, it will automatically select it.

 


Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • 3436 replies
  • June 13, 2024
raven_sgwc wrote:

I imported the old config file to synapse 4 and now i cannot switch it and cannot change any keybinds on the mice.

 

Since the config is stored on my device, i need to delete it somehow. Does anyone know where Synapse 4 stores the config files of devices?

 

 

Hi raven_sgwc,


Please refer to this article as your guide. If you need further help, please PM me and help me gather the following information so I can initiate a ticket on your behalf:

Save the shareable files via any online drive account listed here. Also, fill out the following:

Full name:
Email:
Mobile/Phone Number:
Country:

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.


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