2 Step Authentication or OTP Issues
Please Help me resolve my issue with this new razer thingy!! Because of this 2 Step Authentication I can no longer use my remaining mol points because it always asked for an OTP or 2 Step Authentication which I no longer have cause I have resetted my phone recently and lost all the apps in it including the Authenticator App I use. And yes, I already sent a ticket and they're making me wait a long time, I've been waiting for the replies and still nothing, I want the old MOL POINTS back, I don't like this new upgrade! They're service is very slow, I'm kinda in a hurry cause I thought that Razer was getting better but it has gotten worse, That's all I can say, New Upgrade of Razer Sucks!! Sorry to the Admins but honestly I've been struggling this problem for years now, I already created 5 accounts here in razer for the past 2 years now, because of this OTP I keep creating new accounts everytime I reset my phone and now I'm tired of this OTP thingy... Just going to say it!! This new upgrade suck!!
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FkrazeeHi Fkrazee, Have you tried to contact Razer Gold and Silver team about this? You can submit a ticket by clicking here. I understand your frustration with 2-Step Authentication thing as I saw few users sometimes didn't receive or receive the OTP slower than expected. However, the 2-Step Authentication is the level of security raise to prevent any unauthorized transactions. What I can suggest it that you keep a copy of the backup codes so that you can at least use those codes for 10 times as given in case you reset-ed your phone frequently.
Please Help me resolve my issue with this new razer thingy!! Because of this 2 Step Authentication I can no longer use my remaining mol points because it always asked for an OTP or 2 Step Authentication which I no longer have cause I have resetted my phone recently and lost all the apps in it including the Authenticator App I use. And yes, I already sent a ticket and they're making me wait a long time, I've been waiting for the replies and still nothing, I want the old MOL POINTS back, I don't like this new upgrade! They're service is very slow, I'm kinda in a hurry cause I thought that Razer was getting better but it has gotten worse, That's all I can say, New Upgrade of Razer Sucks!! Sorry to the Admins but honestly I've been struggling this problem for years now, I already created 5 accounts here in razer for the past 2 years now, because of this OTP I keep creating new accounts everytime I reset my phone and now I'm tired of this OTP thingy... Just going to say it!! This new upgrade suck!!
xCryptikI already contacted them thats what I just mentioned earlier and yes I did save the backup codes, I even screenshotted it and it got deleted... This is the worst!
Hi Fkrazee, Have you tried to contact Razer Gold and Silver team about this? You can submit a ticket by clicking here. I understand your frustration with 2-Step Authentication thing as I saw few users sometimes didn't receive or receive the OTP slower than expected. However, the 2-Step Authentication is the level of security raise to prevent any unauthorized transactions. What I can suggest it that you keep a copy of the backup codes so that you can at least use those codes for 10 times as given in case you reset-ed your phone frequently.
did you get your authenticators back? My phone just died a while ago too with the backup codes in it, now I cant use the money I just literally added into my account
same to mine, already sent a ticket and i have my codes, but it's already 5 month since i generate the code. it says "10/10 backup code available". and i tried the code that i've got on the past 5 month... and keep saying "invalid code, try again later"
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