2 Step Authentication or OTP Issues | Razer Insider
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2 Step Authentication or OTP Issues

  • March 19, 2022
  • 1 reply
  • 98 views
M
I didn't receive the OTP and i can't access the authentication app because i lost my previous phone. I already opened a ticket but they didn't respond yet. What should i do? Idon't have backup code anymore
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    xCryptik
    Vanguard
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    • xCryptik
    • Vanguard
    • 873 replies
    • March 19, 2022
    Mozazor
    I didn't receive the OTP and i can't access the authentication app because i lost my previous phone. I already opened a ticket but they didn't respond yet. What should i do? Idon't have backup code anymore
    Hi @Mozazor, You can either LiveChat for immediate response or wait for them to reply your ticket. Just to make sure you open ticket to correct channel which is Razer ID Support to get help on recovering your account.
    Razer Gold Support via Live Chat https://gold.razer.com/us/en/help OR Razer Gold Submit Ticket https://gold.razer.com/my/en/help/ticket-submit
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