7.1 activation code | Razer Insider
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Question

7.1 activation code

  • December 28, 2023
  • 22 replies
  • 2127 views

I have gotten the razer blackshark v2 and I have registered it on your website it says Your Razer device is not eligible to receive a 7.1 Surround Sound activation code.I dont understand please send me the activation code I have sent a email as well.I just want the 7.1 activation code for my headphones.

Get back with me as soon as possible

Thank you

22 Replies

FiszPL
Vanguard
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  • VANGUARD
  • December 28, 2023

Because it’s not eligible.

It’s THX Spatial audio enabled. No activation needed. Just install Synapse, and it’ll be available through Audio->Mixer tab.


  • Author
  • Insider Mini
  • December 28, 2023

I dont have the mixer tab 

 


  • Author
  • Insider Mini
  • December 28, 2023

 


FiszPL
Vanguard
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  • VANGUARD
  • December 28, 2023

Please don’t spam.

It’s actually Audio → Sound tab as on screenshot (they’ve probably changed it in some update) - you have THX Spatial audio enabled.


  • Author
  • Insider Mini
  • December 28, 2023

thx doesnt work though 


  • Author
  • Insider Mini
  • December 28, 2023

I get no sound through thx when I switch to it


FiszPL
Vanguard
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  • VANGUARD
  • December 28, 2023

Is it selected as default audio output (in windows audio settings)?

 


  • Author
  • Insider Mini
  • December 28, 2023

 


  • Author
  • Insider Mini
  • December 28, 2023

 


  • Author
  • Insider Mini
  • December 28, 2023

when I rightclick on thx and configure speakers select 7.1 there is no sound and when I put thx as deafult device no sound when I put 7.1 as deafult device no sound when I put the sound card as deafult device then I get audio


FiszPL
Vanguard
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  • VANGUARD
  • December 28, 2023

You have external THX Spatial app and 7.1 Surround app - you don’t need them, as you have THX Spatial supported via Synapse software - uninstall them first please.


  • Author
  • Insider Mini
  • December 28, 2023

both thx and 7.1


  • Author
  • Insider Mini
  • December 28, 2023

done both have been uninstalled do I have to restart my computer


FiszPL
Vanguard
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  • VANGUARD
  • December 28, 2023

Please, don’t spam.

Yes, you have to restart PC.

If after restart THX Spatial is not available, please do steps below to clean-reinstall Synapse software:

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

  • Author
  • Insider Mini
  • December 28, 2023

alright thank you and sorry for the hassle I will get back with u ASAP


  • Author
  • Insider Mini
  • December 28, 2023

no thx


  • Author
  • Insider Mini
  • December 28, 2023

I have installed synapse again now what do I do


  • Author
  • Insider Mini
  • December 28, 2023

There is no thx now I have reinstalled like u said and everything


  • Author
  • Insider Mini
  • December 28, 2023

I have done everything like u  said what now?There is no thx in deafult playback tab


  • Author
  • Insider Mini
  • December 28, 2023
when I configure razer sound card there is no 7.1 surround sound option just stereo isnt there 7 channels in thx 

 


FiszPL
Vanguard
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  • VANGUARD
  • December 28, 2023

Should be OK.

Razer has changed the THX behavior with the new update - now it’s only one device (not 2 different audio output devices in Windows): https://www.reddit.com/r/razer/comments/17riv7c/thx_audio_engine_after_synapse_update

To enjoy the THX Spatial experience, you no longer need to select 'THX Spatial - Synapse' as the Windows Output device in your Windows Sound settings, simply select your Razer headsets in the Windows Sound settings and head over to the Sound tab in Razer Synapse 3 to switch between the Stereo and THX Spatial Audio modes!

So just be sure, you have THX Spatial enabled within Synapse.


  • Author
  • Insider Mini
  • December 28, 2023

Fiszpl thank just one last thing why isnt my razer usb sound card being recognized by the software I watched the razer support video it didnt do anything