Hi, i just got the kraken v4x and every time i install thx spatial or 7.1 surround sound, they dont launch. i’ve reinstall everything multiple times and its still doenst work. can anyone help me?
Question
7.1 or thx are not launching
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- Razer Support
Hello Madmax1315,
I'm sorry to hear about the difficulties you're facing with your Razer Kraken V4 X audio software. To isolate the issue, try some troubleshooting below:
1. Ensure your system meets the minimum requirements for running THX Spatial and 7.1 Surround Sound software.
2. Your firewall or antivirus software might be blocking the application. Temporarily disable them to see if the app launches. If it does, add an exception for the Razer 7.1 Surround Sound app.
3. Try launching the software as an administrator. Right-click on the software icon and select "Run as administrator."
Should you need further help, feel free to send me a PM with your device’s serial number so i can verify its model and check for workarounds. Thanks!
*Thread locked to curb the conversation to PMs.
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