Question

7.1 Surround Sound application will not launch

Forum|Forum|4 months ago
July 30, 2025
4 replies
171 views

eieiopig
Insider Mini

I just purchased a: Razer BlackShark V2 X USB / Product numberRZ04-04570100-R3U1 from Amazon on July 10th, 2025 and received it on the 15th.. Registered my headset. Received my 7.1 Surround Sound Activation Code. Downloaded the 7.1 Surround Sound application. Launched it. And then…

Nothing.

The 7.1 Surround Sound application will not launch.

(I believe it has something to do with my AppData, but am not sure.)

I would very much like to get the 7.1 Surround Sound application to run on my machine.

I have an MSI GE76 Raider 11UE-046US-SG71180H16GXXDX10MA with 11th Gen Intel(R) Core(TM) i7-11800H, 16.0 GB RAM. I do want to point out that I upgraded from the Windows 10 it came with to Windows 11 Home.

I can use the BlackShark V2 X USB just fine in games and applications like Discord. But, it is frustrating that the 7.1 Surround Sound application will not launch, though. I have installed, removed , and re-installed it multiple times.

I’ve even uninstalled:

Synapse 4 (for my Blackwidow and Basilisk)

Synapse 2 (for my Orbweaver)

Chroma

Cortex

Axon

(which were all working fine) to just concentrate on 7.1 Surround Sound to launch.

This topic has been closed for replies.

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eieiopig
Author
Insider Mini
Forum|Forum|4 months ago
July 31, 2025

In the:

C:\Program Files\Razer\RzAppEngine

the debug.log shows:

[0731/151806.683:ERROR:registration_protocol_win.cc(84)] TransactNamedPipe: The pipe has been ended. (0x6D)
[0731/151806.798:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0731/151806.873:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0731/151806.879:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0731/151806.926:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0731/151807.758:ERROR:crashpad_client_win.cc(130)] crash server failed to launch, self-terminating

Again, can anyone help?

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eieiopig
Author
Insider Mini
Forum|Forum|4 months ago
August 3, 2025

OK, got 7.1 Surround Sound to load and work on my work laptop. No issues during installation. And after logging in, putting in my Activation Code, everything seems to be all right.

Now that I’ve got a working copy on one of my computers, should I copy over the Razer 7.1 Surround Sound Program Files and then the associated AppData?