blackshark v2 audio super loud at start | Razer Insider
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Question

blackshark v2 audio super loud at start

  • April 24, 2026
  • 1 reply
  • 8 views

JETPinkRaspberrygeo110

When I start up my PC, turn on my headset, ALL audio sounds like it is at max possible volume. The only thing that works is unplugging and replugging the dongle. That completely resets it and it goes back to normal. I figured it was in need of a driver update, but there is nothing. Don’t know what else to do now about it. 
 

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1 Reply

Razer.Ten
  • Razer Support
  • April 25, 2026

Hey ​@JETPinkRaspberrygeo110,

Let me assist you with your headset. Can you reinstall your headset drivers by following the steps below? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the audio issue.

  1. Open the "Device Manager".
  2. Expand "Audio inputs and outputs".
  3. Right-click the headset and select "Uninstall device".
  4. Restart the computer to fully remove the drivers. They will automatically reinstall upon restart.

 


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