Blackshark v2 pro (2023) unable to use THX and Enhancement | Razer Insider
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Blackshark v2 pro (2023) unable to use THX and Enhancement

  • September 13, 2025
  • 1 reply
  • 51 views

DarthVader.B

Hello everyone!

I’ve been struggling to use synapse settings. I was able to use properly before I hard reset my pc, but after the all installation, I am not able to use THX Spatial Audio. In the screenshots, its selected as thx but it doesnt apply at all. It stucked on stereo mode. I also found that my headset registered as speaker not headset, maybe this is causing the issue? I tried removing the app, installing synapse 3, or 4 couple times. I tried repairing it as well. I checked almost every forums, videos to fix it and contacted with support but they couldnt help it at all. I have been trying to fix it for more than 3 weeks now, and I am exhausted. I shared all screenshots that I think necessary. I started think to buy a new headset. I hope I can fix it with your help so I dont have spend more money into this bs.

 

1 Reply

  • Insider Mini
  • December 1, 2025

I'm experiencing the exact same issue (or is this how it's supposed to work and I'm misunderstanding something about how it's supposed to function?). However, I only bought the headset a week ago, and it's been like this from the start. In Battlefield 6, the headset is only recognized as mono/stereo or headphones!

For testing purposes, I tried the 15-day trial version of Razer THX, and it offers a second output device (THX Spatial...), which then works as expected. The app also has settings that I'm missing in Synapse.

But additional software for €25 can't be the solution or the right way to do it, since THX is already included with the headset!

This is all a bit confusing!