So my Razer Blackshark V2 Pro has been working at full capacity with absolutely no problems since December.
The microphone has always worked, whether I connect it before the headset has been turned on or after.
It worked without complaint yesterday, and today upon turning my headset on and trying to call a friend on Discord, the microphone failed to operate. The speakers and audio and the device itself are all fully operational.
This is the first time this has ever happened.
The headset has neither been dropped, struck, nor left in unfavourable conditions. The same goes for the microphone.
The microphone is connected and defaulted on all applications.
It does not work on any application. I have no other device save for my computer to connect the USB dongle to.
In the Sound and Audio settings of all applications, including the Windows 10 software, no audio is picked up.
Troubleshooting yields no identification of issues nor poses any solutions.
All drivers on my computer are updated. I have tried uninstalling and redownloading Razer Synapse.
I have tried restarting the headset and reconnecting the microphone several times.
I have tried restarting my computer.
I realise issues centred around this headset are not often responded to, but any help at all would be much appreciated.
Best answer by FramiJhamesView original
Based on your troubleshooting steps, it sounds like you've done everything you can on your end.
If the issue persists, you may want to contact Razer's customer support for further assistance. They may be able to provide additional troubleshooting steps or offer a repair or replacement if necessary.
In the meantime, you could try plugging the USB dongle into a different USB port on your computer or testing the headset on a different device to see if the issue persists.
I hope this helps and that you're able to resolve the issue soon!