Blackshark V3 mic replacement

I’m trying to replace my Blackshark v3 pro’s mic which I lost while traveling. I’ve messaged the support page but got an automated email response that opened with “Hi ____,” So I know it wasn’t a human. It told me to check the replacement parts page regularly, but when I looked up the part on google the search engine ai said I need to have a real person check the stock, that that specific part has never appeared on the replacement parts page. How do I reach a real person?