Hello,
I’m experiencing a connectivity issue with my Razer BlackShark V3 X HyperSpeed headset.
When I switch the headset to Bluetooth mode, it connects to my Bluetooth device normally.
However, even after I turn off Bluetooth on that device, the headset **does not switch back to the 2.4 GHz dongle connection** — it stays stuck in Bluetooth mode, constantly searching for a Bluetooth device instead of reconnecting to my PC.
The only way to reconnect it to the dongle is by **plugging the headset into my PC with the USB-C charging cable**, waiting a few seconds, and then unplugging it.
After doing this, it connects properly to the dongle and works perfectly.
If I power it off and on again, it continues to connect to the dongle with no problem.
But once I use Bluetooth mode again, the issue repeats — the headset won’t detect the dongle automatically until I do the cable trick again.
Since the BlackShark V3 X HyperSpeed has **no physical button to manually switch between Bluetooth and dongle modes**, I understand that this process should happen automatically (with dongle mode being prioritized when the dongle is plugged in).
Right now, that automatic switching doesn’t seem to work.
Is this a **firmware or software issue**, and is there anything I can do to fix it or reset the connection behavior?
Any help or official clarification would be greatly appreciated.