Instead of repeating to you what is apparently a very common problem with this headset I will illustrate with a screenshot of the review I left on Staples.ca
As you can see my headset is ruined. I am not here to talk about that. I am here to complain about the RMA process. It has been three weeks since I sent the broken one back to Razer. Which was an annoyance in and of itself. Why do they want a clearly BROKEN headset back? This is a COMMON manufacturing defect and I feel they are just being obtuse on purpose by demanding broken stuff back in the mail before they will help you. Anyways. I have sent mine back THREE WEEKS ago and I have received absolutely NOTHING from Razer. Not a confirmation that they received it. Not a tracking number so I know a replacement is on the way. NOTHING.
I tried to open a case to inquire about where it is but guess what YOU CANNOT OPEN A CASE WITHOUT THE SERIAL NUMBER but I do not have the serial number because I sent my headset back already. OH. MY. GOD.
Never buying Razer products again.