Experiencing audio issues with Razer Kraken headset—how to troubleshoot?

I recently purchased a pre-owned Razer Kraken headset, and I've encountered an audio issue where the left channel seems to be coming from the right side. When I test the right side, it functions correctly, but when I test the left side, the sound isn't exclusively on the left; it's somewhat distorted. I've attempted to adjust the balance settings in Windows, but unfortunately, this hasn't resolved the issue. Any suggestions on how to address this problem would be greatly appreciated.