I am writing to express my deep frustration with Razer’s customer support.
I purchased a Razer Seiren Mini microphone, which suddenly stopped working without any physical damage or misuse. It is now recognized as “Unknown USB Device” on every computer I try. I contacted Razer support multiple times, provided all the requested details, and even sent proof of purchase — yet my issue still hasn’t been resolved.
Despite clearly stating many times that my microphone is defective, I keep receiving irrelevant replies about a mouse. This shows a serious lack of attention and professionalism in handling customer cases.
I was then told that my country (Turkey) is not covered by Razer’s shipping or warranty support, even though the product is officially sold here. That’s simply unacceptable for a global company.
So far, I’ve spent weeks trying to get a basic response, and I’m still left without a working product or a clear solution.
This experience has been deeply disappointing. I will no longer purchase Razer products and plan to share this experience publicly so others are aware of how poorly Razer treats customers outside major regions.
Please escalate this issue to someone who can actually provide a real solution.
