Hammerhead True Wireless not pairing (not visible) | Razer Insider
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Question

Hammerhead True Wireless not pairing (not visible)

  • 25 July 2024
  • 1 reply
  • 29 views

I recently purchased a Hammerhead True Wireless.

I fully charged the earbuds inside the case for a night. The light is green.

I followed the instructions to pair them to my iphone, but when I open the lid I hear no sound and no device is visible in my phone

I also tried with another phone (Android), same result.

Kindly let me know what I can do, or I’ll be forced to return it back.

thanks

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1 Reply

Razer.sushi.boi
Userlevel 4

Hello there, @ShadowBluesystemgreat129!

 

Please make sure that there are no connected devices to your phone via Bluetooth while pairing it with your Razer Hammerhead True Wireless. You can also watch this video for a step-by-step guide. If that didn’t work, then you can send a PM along with its serial number so I can look for other troubleshooting steps that we can attempt.

 

*Thread locked to curb conversation to PM.

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