Hammerhead True Wireless X unable to connect pc

Bak16
Hi, I just bought Razer Hammerhead True Wireless X and paired them with my Iphone but when I tried to pair them with my pc —via usb dongle 5.0—, initially the connected sound appeared but immediately they are disconnected. Notes:

• They are fully charged

• My dongle works well with other devices

• I kept the lid of the case open while trying to connectec them

• I tried it after and before of updating the firmware

I appreciate some help because I don't know if their some problem with earbuds.

Does your PC have a built-in BT or you're using an adapter? Try to update the BT driver and scan for Windows OS update. If that didn't help, PM me the serial number of your earbuds so I can validate its model and check for other model-specific steps to help you resolve the problem. Thanks! *Thread locked to curb conversation to PM.