headphone can't detect by computer | Razer Insider
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Question

headphone can't detect by computer

  • April 5, 2025
  • 1 reply
  • 22 views

When I plug in my USB, my computer does not detect my Razer Kraken V4 X device, even if I plug in my phone, it still plays on the phone instead of in the headphones, but when plugged in, the RGB on the headphones lights up, how to fix?

 

My system is windows 11

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1 Reply

Razer.Ten
  • Razer Support
  • 163 replies
  • April 5, 2025

Hey ​@radioVioletBluewatch404,

Can you uninstall your headset drivers by following the steps below? If the issue continues, please send me a PM with the serial number so I can verify it in our system and check for applicable workarounds that might address the connection issue.

1. Open the "Device Manager".
2. Expand "Audio inputs and outputs".
3. Right-click the headset and select "Uninstall device".
4. Restart the computer to fully remove the drivers. They will automatically reinstall upon restart

 

 

.*Thread locked to curb conversation to PM.


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