Headphone connection issues after latest Synapse update.
Hi, I noticed that after the 3.7.429.42716 update that my Headphone: Nari Ultimate Wireless is stuck in the loading/pairing icon.
I have found the completely closing Synapses and Razer Central fixes the issue until the next time I use them.
I have used the Dongle Repair and Pairing Software but no luck in fixing the issue.
I can still hear sounds, but I cannot access the Audio Tab in Synapse to change settings.
Thank you for any infomation
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- Razer Support
johnnyblu84Please help us report this to our Support Team by gathering your Razer Synapse logs and submitting a case through this link. Ensure to save the file via Google Drive or any online drive account, then paste the shareable link in your initiated case. Also, try repairing the Razer Synapse 3.0 by following the steps here. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
Hi, I noticed that after the 3.7.429.42716 update that my Headphone: Nari Ultimate Wireless is stuck in the loading/pairing icon. I have found the completely closing Synapses and Razer Central fixes the issue until the next time I use them. I have used the Dongle Repair and Pairing Software but no luck in fixing the issue. I can still hear sounds, but I cannot access the Audio Tab in Synapse to change settings. Thank you for any infomation
I think if you turn the headphones on before opening synapse, it doesnt get stuck. Otherwise using "close all razer apps" in taskbar fixes it.
sisiitis
sisiitis88It has been working fine since yesterday some how. I put the dongle in first then power on the headphones wait for the lights to flash to show it is connected before opening synapse and never had a issue before. I will keep an eye on it.. strange
I think if you turn the headphones on before opening synapse, it doesnt get stuck. Otherwise using "close all razer apps" in taskbar fixes it.
- Razer Support
johnnyblu84Thanks for updating this thread. And yes, please keep monitoring the dongle and the headset's performance/behavior.
It has been working fine since yesterday some how. I put the dongle in first then power on the headphones wait for the lights to flash to show it is connected before opening synapse and never had a issue before. I will keep an eye on it.. strange
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