How do I claim warranty on faulty headset? | Razer Insider
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Question

How do I claim warranty on faulty headset?

  • October 21, 2023
  • 1 reply
  • 75 views

  I bought a Razer Kaira Pro for Xbox back in May of 2023. I ordered it brand new from Razer off of Amazon and it says it has warranty included. It has consistent connectivity problems, the mic often cuts out in voice chat, a constant buzzing sound can be heard by others whenever I’m not talking during voice chat, and there are time where I can’t even be heard at all while I’m talking. I don’t know if these are problems I can fix or if the headset is just faulty. Some of these problems started on day 1 but were really minor, now they are actually an issue. I’ve registered the headset to this website, but I don’t know if or where I can initiate a claim for warranty.

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1 Reply

  • Insider Mini
  • 1 reply
  • April 30, 2025

I have had the same problem. The website sends you in circles looking for the warranty claim initiation. Horrible service. I will never buy from Razer again. Corsair sent me free earpads when I complained about them peeling after 10 months.


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