How to Fix Blackshark Pro wireless dongle | Razer Insider
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Question

How to Fix Blackshark Pro wireless dongle

  • October 10, 2025
  • 1 reply
  • 94 views
technoammoInfraRed799

Hello

Out of nowhere windows showed that the usb can not be recognized and turns out it was the usb wireless dongle of my headsets.

Is there a way to buy a replacement? I tried the Razer audio pairing utility, reinstalled razer sypnapse and tried the usb dongle on another port, PC and even on my Switch and got no response (maybe it really died?) 

I have audio via the audio jacket now, but would like to go back to my wireless style. The strange thing is that when plugging the usb dongle Windows makes a sound that something was plugged, but Synapse doesn’t recognizes it.

Please let me know if I can get or buy a replacement, thanks.

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1 Reply

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • October 10, 2025

Hey ​@technoammoInfraRed799,

Let me check on it. Can you send me a PM with the serial number of your headset together with your location/country so I can verify it in our system and check our inventory?

 

 

*Thread locked to curb conversation to PM.

technoammoInfraRed799
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