Hi Razer Support,
I recently purchased a brand new Razer BlackShark V2 X headset, but the activation code for the 7.1 Surround Sound software was not included in the box.
I have checked all the contents carefully and the activation card is missing.
Please assist me in retrieving or issuing a new activation code.
Details:
- Product: Razer BlackShark V2 X
- Date of Purchase: 28/6/2025
- Place of Purchase: SHOPEE
- Serial Number: HN2137D22210278

Proof of purchase and product photos are attached below.
Thank you for your assistance.