Hi I am from Mexico
 

I recently purchased a pair of Razer Nari Ultimate Wireless Gaming Headset with Haptic Technology. Sorry for being very specific. The problem I have is that even though they come with a USB adapter for wireless use, I cannot connect them to my Xbox Series X. However, they work perfectly with the USB adapter on my PlayStation 5.

I have followed all the steps and requirements indicated for the Xbox connection, but they still won’t connect. I know there is a specific version for Xbox of these headsets, but I don’t understand why the version I have does not allow me to use them on the Xbox, while they work fine on other devices with the USB adapter.

Could you help me resolve this issue?

Thank you for your attention.

Best regards,