Kraken v3 pro and the thx | Razer Insider
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Last week I bought Kraken V3 Pro Wireless and there is no problem about its quality but the problem is about software, I didn’t understand how to use it, This headphone is THX Supported but it gives me 15 days of trial on THX app when I try to activate it says my headphone isn’t suitable for 7.1 but it already says it on its box. 

 

The other problem is about mic, when on discord my frineds tell me that we can hear our voice from your headphone, I checked on the app and did the necessary things but it didn’t help at all.

 

Lastly, I can’t update my headphone because it says unplung and then replug as a 2nd step but when I do that, it goes back to 1st step again and can’t go further from there, it just stucks there. 

 

Please help because I really like the device but there are some problems with that I can’t fix, thank you

 

Howdy, @systemDeepPeachretro144!

 

Thanks for alerting us about this. Does the mic issue happen on other apps as well? Please send me a PM along with your headset’s serial number so I can validate it in our database and look for some workarounds that we can attempt.

 

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