Kraken V3 PRO Charging issue | Razer Insider

Kraken V3 PRO Charging issue

  • 31 December 2021
  • 39 replies
  • 4014 views

Userlevel 1
I can't seem to get this headset charged up completely. I'm using the included cable on a 5V 2.4A USB port. Charged overnight and this morning the LED is still blinking.

On a related note, the Synapse app only shows a tiny battery representing the charged state. How about a percentage (%) indicator?

This topic has been closed for comments

39 Replies

Yeah I am just going to return this to Amazon. Not going to mess with it. Tried to "clean" install Synapse and drivers and still only the headset is having issues.
To keep you updated: I received the third device and surprise, all the problems are also present with this device. This time I didn't ask the support for help, but for a refund. Either they see that the entire series is defective and they cannot fulfill my purchase contract, or I open a case with Paypal. It's a real shame, because I like the sound of the device very much. PS. I think this continuous charging of the battery is dangerous - I'm now afraid that the device could catch fire. I pointed out to razer that they should think about a recall.
ok friends, that's it from me. I'll take a look at corsair and co.
Userlevel 3
Blase65
To keep you updated: I received the third device and surprise, all the problems are also present with this device. This time I didn't ask the support for help, but for a refund. Either they see that the entire series is defective and they cannot fulfill my purchase contract, or I open a case with Paypal. It's a real shame, because I like the sound of the device very much. PS. I think this continuous charging of the battery is dangerous - I'm now afraid that the device could catch fire. I pointed out to razer that they should think about a recall.
ok friends, that's it from me. I'll take a look at corsair and co.

Yeah it will not be fixed any time soon as i understood from my repetitive case about fix updates for this device. I like the sound as well, and same as you i think its a shame for Razer, i stick to my Nari Ultimate so far, until they fix this.
How good is the hypersense of the nari ultimate? Similar as the kraken v3?
Userlevel 3
Blase65
How good is the hypersense of the nari ultimate? Similar as the kraken v3?

Its not bad, and next to krakens its a bit more hard and strong. Krakens and its hypersense is more smooth and soft which in my opinion is better. Also mic build is better as it is detachable which Nari lacks alot, and hypersense vibrations are interfering with it due to shaking mic in headset "hole". To overcome this i had to kinda modify it with sensitivity and i filled up the hole with some soft squishy material which is catching the vibes.
Hello all,
Experiencing similar issues here:

1) It's not clear when it's fully charged since there no % indicator. How should the led be? from blinking to green still? Or simply turning off?;
2) I noticed that after some minutes you re-plug it, then it stops blinking and it turns off? Is that 100% charge?
3) WIRELESS MODE ONLY: Some sound balancing problem on the headset between 80% and 40% volume wheel -> It doesn't happen when connected via 3.5 mm cable!

Are you also experiencing the same? Can you explain what's the normal charging led behavior on 1) & 2) ?
Thanks
shadowrage
Hello all,
Experiencing similar issues here:

1) It's not clear when it's fully charged since there no % indicator. How should the led be? from blinking to green still? Or simply turning off?;
2) I noticed that after some minutes you re-plug it, then it stops blinking and it turns off? Is that 100% charge?
3) WIRELESS MODE ONLY: Some sound balancing problem on the headset between 80% and 40% volume wheel -> It doesn't happen when connected via 3.5 mm cable!

Are you also experiencing the same? Can you explain what's the normal charging led behavior on 1) & 2) ?
Thanks


Hello, sorry for rebouncing my own reply, just spoken with Razer chat support, I got this feedback

1) & 2) When charging from low charge, led is blinking yellow -> It should switch to blinking green when it's fully charged. After some minutes of blinking green -> led turns off (fully charged);
Additional info: you can use the headset via analog 3.5 mm cable while charging it via USB cable (keeping the headset wireless connection OFF)
Userlevel 3
shadowrage
Hello, sorry for rebouncing my own reply, just spoken with Razer chat support, I got this feedback

1) & 2) When charging from low charge, led is blinking yellow -> It should switch to blinking green when it's fully charged. After some minutes of blinking green -> led turns off (fully charged);
Additional info: you can use the headset via analog 3.5 mm cable while charging it via USB cable (keeping the headset wireless connection OFF)


Again, support lies 😃 ... it does not matter at which level you are charging.... its always blinking yellow. Actually i never changes to green, only it changes interval of blinking so it appears of being switched off but it is not. My last update from support was they have FW update which fixes charging issue to being ready by mid May.... apparently not happened ...
Dino89
Again, support lies 😃 ... it does not matter at which level you are charging.... its always blinking yellow. Actually i never changes to green, only it changes interval of blinking so it appears of being switched off but it is not. My last update from support was they have FW update which fixes charging issue to being ready by mid May.... apparently not happened ...


Hello! Thanks for your reply. Actually on my Krakens it starts charging with blinking white (probably Razer assumes it's yellow 😃 ) then later it switches to blinking green. Then it stops blinking an it shuts off. Let's wait for the Firmware upgrade anyhow 😃
I bought these headphones last month and all of the above listed problems have happened to me. I am very disappointed with the terrible quality for such a lot of money. I think this is the last time I buy any product from razer
Userlevel 3
shadowrage
Hello! Thanks for your reply. Actually on my Krakens it starts charging with blinking white (probably Razer assumes it's yellow 😃 ) then later it switches to blinking green. Then it stops blinking an it shuts off. Let's wait for the Firmware upgrade anyhow :D

https://mysupport.razer.com/app/answers/detail/a_id/6091 there is finally new firmware
I am having the same problem I have charged it for 2 days/nights it won't connect and it shows the battery is dead on synapse
the firmware update worked for me
I keep having the same problem. Even after updating the firmware. 😞