Kraken V4. left ear not working | Razer Insider
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Question

Kraken V4. left ear not working

  • November 28, 2025
  • 1 reply
  • 26 views

Wisteriafronthome584

Just recived my razer kraken v4 wireless headphones.  This is my 3d razer product.  And it is for the first time as they are not working from the box. Left ear is dead. I loaded the newest version of synapse, tryed without it. Updated Software. Tryeed to connect with cable and via Bluetooth. Connected to my pc, phone and tablet - same result. Left ear still dead. For a schort time it tryed to make some noise, but now still no any sound. So i am thinking it is the Programm failure. 

Is it possible to do something?  Or it is better Solution to send them back to the seller and to buy something else?

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1 Reply

Razer.Ten
  • Razer Support
  • November 29, 2025

Hey ​@Wisteriafronthome584,

Let me check on it. Can you send me a PM with the serial number so I can verify it in our system and look for available firmware updates that might address the audio issue of your left ear cup?

 

 

*Thread locked to curb conversation to PM.