Kraken v4 Pro - Left ear's Hardware or Software issue? Synapse? | Razer Insider
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Question

Kraken v4 Pro - Left ear's Hardware or Software issue? Synapse?

  • March 10, 2026
  • 1 reply
  • 7 views

Now- my microphone is quite difficult to retract into the headset.. Very difficult. I won’t force it, so it just stays out and dangling. I hear it’s a common issue and look past it.

Then, after charging it last week, I’ve had the recurring issue of the left channel being much much quieter than the right ear. Think, 15-85 ratio rather than 50-50 between each ear. I ignore it for a bit but it renders the headset essentially unusable, and I’ve seen plenty of other posts about it.

But I’ve noticed, if I turn the headset off and close synapse, then turn the headset back on with Synapse closed, it works fine..? This seems to be a recurring thing with these v4 Pro’s, wondering if this is a hardware issue or Synapse 4 issue.

 

  • All firmware (oled screen, headset, and synapse) are on current version. Including windows.
  • Headset is only ~6 months old, bought from Bestbuy.
  • Same issue when wired, Hyperspeed wireless, or Bluetooth. Same computer.
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1 Reply

Razer.Ten
  • Razer Support
  • March 10, 2026

Hey ​@Raipher,

Please bear with me for a bit. Can you perform a clean uninstall and reinstall of Synapse 4 by following the steps from this link and check if the audio issue continues? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the audio issue you're currently experiencing.


*Thread locked to curb conversation to PM.