Kraken X 7.1 Surround Sound Not Working

Hello, I recently purchased the Kraken X's for PC, and the audio and microphone works without a problem. However, I downloaded the 7.1 Surround Sound download, and used the code, but I cannot get the surround sound to work. The issue occurs when I change the playback device to "Speakers (7.1 Surround Sound)." To test that the software is not at fault, I turned on surround sound through the app, and used my standard playback device, and could hear noise without an issue, but as soon as I set the 7.1 Playback device on the speaker icon on the bottom right of desktop, I cannot hear anything. As well, when I go on YouTube with this issue, I get an error reading, "Audio renderer error, please restart your computer" (I also put a picture of the issue below) I've tried resetting my computer, and haven't had any luck. I hope this issue gets resolved. https://imgur.com/gallery/3fNHrK5