Kraken X USB mic sounds distorted

Question

I recently bought a new gaming laptop and now I have problems with the mic. The mic works fine on other PCs. I tested another Razer headset with a jack plug on my new laptop and the mic worked fine. I tested yet another Razer headset with a USB plug (different model) and had the same issue with the mic. I contacted customer service for the laptop and they said there is no problem with the laptop. I can’t figure out what is wrong. I thought maybe the Kraken X USB is not compatible with windows 11 or something but like I said, it works fine on other PCs which are also windows 11. Also, I don’t know if this is relevant but the headset does not show up on Razer Synapse. Any ideas about what is wrong?

Razer.sushi.boi · Answer

Hey, @frogwich!Try usingthe Device Detection Troubleshoot Tool. You can also reinstall your headset drivers. If that didn’t do the trick, then shoot me a PM along with your headset’s serial number so I can validate it in our database and check for other workarounds that we can attempt.*Thread locked to curb conversation to PM.

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