Leviathan V2 Settings Broken After Synapse 4 Update – EQ and THX Spatial Audio Not Working | Razer Insider
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Leviathan V2 Settings Broken After Synapse 4 Update – EQ and THX Spatial Audio Not Working


Hi everyone,

After updating Razer Synapse to version 4, all the settings for my Leviathan V2 soundbar have stopped working.

  • The equalizer doesn’t respond at all.

  • Switching to THX Spatial Audio is disabled inside Synapse.

  • Along with the update, a separate THX Spatial Audio app was installed. This app requires a paid license, and only started a 15-day trial.

  • The sound quality on the soundbar is now terrible compared to before.

I never had to pay separately for THX Spatial Audio in Synapse 3, and everything worked fine.

Can someone please advise:

  • How can I roll back to Synapse 3?

  • Or is there a way to get the EQ and all settings working again in Synapse 4 without paying extra?

Any help or guidance would be much appreciated.

Thanks in advance!

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9 Replies

  • Insider Mini
  • 1 reply
  • July 7, 2025

I confirm that if you connect the panel to your phone via Bluetooth, the sound is good. If you can't fix it, please distribute the THX keys.


  • Insider Mini
  • 2 replies
  • July 11, 2025

am experiencing this as well , this has also happened in the past whenever there is a major update, usually a new patch will fix it but i forgot how long it took. Now all my games sounds really bad , need to use headphones. Razer needs to acknowledge this , there isnt any comms mentioned anywhere. At least provide an ETA that its being worked on. Suprise this version of the product was able to push to production.


PrewOne
  • Insider Mini
  • 3 replies
  • July 12, 2025

Same problem, nothing works in synapse 4 with leviathan v2. No EQ no THX nothing


PrewOne
  • Insider Mini
  • 3 replies
  • July 12, 2025

Update:

I have Barracuda Pro and Leviathan V2

Both EQ’s don’t work.
Both devices do not enable THX

It’s a joke atp


hypnotize
  • Insider Mini
  • 3 replies
  • July 21, 2025

When I reconnect the device, the Razer Leviathan v2 settings appear for 2 seconds. However, in other cases, the settings page is empty. This issue has been present for at least 7 months, as I purchased the Razer Leviathan v2 on January 14, 2025, and it was already present at that time.

 Additionally, there is a problem with the audio in NFS 2015, as the voices of the main characters are not audible, and only background sounds are present in cinematic scenes. P.S. I am using the latest firmware at the time of this post.


hypnotize
  • Insider Mini
  • 3 replies
  • July 29, 2025

2000 years later...


Lrbrownii
  • Insider Mini
  • 48 replies
  • July 29, 2025

Kraken v3 pro and Nommo v2 reporting in on same issue.


Lrbrownii
  • Insider Mini
  • 48 replies
  • July 29, 2025
PrewOne wrote:

Same problem, nothing works in synapse 4 with leviathan v2. No EQ no THX nothing

The custom eq was working with Kraken v3 pro. Didn't try Nommo v2. No THX.


hypnotize
  • Insider Mini
  • 3 replies
  • July 30, 2025

I noticed another interesting thing. When the Razer Leviathan V2 is set as the main audio output device, and I also have the Razer BlackShark V2 Special Edition connected. 
If I change the equalizer on my headphones, the sound on the Razer Leviathan V2 changes for some reason, but the equalizer settings remain the same....


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